Privacy Policy for VN115

1. Overview

This Privacy Policy explains how VN115 ("VN115", "we", "our", or "us") collects, uses, discloses, stores, and protects information when you use the VN115 mobile application (the "App").

VN115 is designed for emergency assistance and ambulance coordination. Because emergency response may involve health, location, and contact information, we process data only as needed to operate the App, coordinate support, meet legal obligations, protect users, and improve reliability.

2. Information We Collect

3. How We Use Information

• Create, update, display, and track emergency cases.
• Identify emergency locations and route response teams.
• Allow authorized users to log in, access assigned work, and manage case workflows.
• Support in-app audio/video calls, incoming call alerts, and push notifications.
• Share status updates between callers, dispatch units, response teams, and hospitals where applicable.
• Prevent misuse, troubleshoot issues, maintain service availability, and improve safety-related features.
• Comply with applicable law, regulatory requirements, and lawful requests.

4. Legal Bases and Consent

Where required by law, we rely on your consent to access device permissions such as location, camera, microphone, notifications, and photo library. You may withdraw device permissions at any time through your device settings, though some emergency response features may stop working without the required permissions.

We may also process information where necessary to provide the requested emergency service, protect vital interests, support legitimate operational needs, comply with legal obligations, or perform duties related to public safety and emergency coordination.

5. Sharing of Information

We do not sell personal information. We may disclose information only as needed for the purposes described in this Policy, including to:

• Authorized emergency response teams, ambulance crews, hospitals, dispatch units, and administrative users.
• Technology providers that help us operate hosting, APIs, maps, notifications, authentication, calls, diagnostics, storage, and security.
• Government, regulatory, law enforcement, or legal authorities when required or permitted by law.
• Other parties when necessary to protect the rights, safety, and security of users, patients, emergency responders, or the public.

6. Third-Party Services

VN115 may use third-party technologies such as Firebase Cloud Messaging for push notifications, Stringee for audio/video communication, VietMap for maps and location search, hosting infrastructure, and API service providers. These providers may process information on our behalf according to their own terms and privacy commitments.

7. Data Retention

We retain information for as long as needed to operate VN115, support emergency case history, maintain audit records, comply with legal or safety obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete, anonymize, or securely archive it according to our operational and legal requirements.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to maintain safeguards appropriate to the sensitivity of emergency and health-related data.

9. Your Choices and Rights

• You can manage location, camera, microphone, photo, and notification permissions in your device settings.
• You may request access to, correction of, or deletion of personal information where available under applicable law.
• Authorized organizational accounts may need to contact their administrator for role, permission, or account access changes.
• Some records may be retained where required for emergency response, audit, legal, security, or public safety reasons.

10. Children's Privacy

VN115 is not intended for general use by children as an independent account service. Emergency information about a minor may be processed if submitted during an emergency response workflow by a caller, guardian, authorized crew member, hospital, or dispatch unit.

11. International Transfers

Information may be processed on servers or by service providers located in Vietnam or other countries where our providers operate. We take steps designed to ensure appropriate protection when information is transferred or processed outside your location.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date and will be effective when posted on this page.